Data Protection Statement

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Grandhill Solutions and its affiliates (collectively “Grandhill” “us” and “we”)  is the office responsible for the collection, processing and use of your personal data.

If you wish to lodge a complaint concerning the collection, processing or use of your data by Loxone, whether relating to the regulations for data protection generally or to more specific cases, this can be done by email, fax or by post. Your personal data will then be deleted, provided that no legal obligation exists to keep them if you have made a valid cancellation claim, if the data are no longer necessary for achieving a target which constitutes the aim of the data storage itself, or if the storage of your data is otherwise legally inadmissible.

• Personal Data
  Personal data are details concerning factual or personal conditions pertaining to an identified or identifiable physical person. This includes, for example, your name, your telephone number, your signature, as well as numerous inventory data which you share with us upon opening a customer account with us.

• Collection, processing and use of your personal data
  Data protection is an important concern for us. Therefore, when collecting, processing and using your personal data, we strictly adhere to the legal provisions of the General Data Protection Regulation. We comply with the principle that data collection is for a specific purpose and collect, process and store your personal data only for the smooth completion of your purchase, potentially including later guarantees for our services department, technical administration as well as our own marketing goals. Your personal data are only forwarded to third parties or otherwise given over if this is necessary to the completion of the contract or the invoice or upon your prior consent. In the context of order processing, the service providers we use (e.g. suppliers) receive the necessary data. The forwarded data may only be used by our service providers in order to perform their task. Any other use of this information is not permissible and would not occur with any of the service providers appointed by us. We may ask for your information to process your requests via various form submissions. This may include information such as your first name, last name, contact number, email address, address. In addition, we will ask you to confirm that you agree to the use of your details in order for us to process your request. In order for us to process your request to find a Loxone Partner using our ‘Find a Partner’ feature, we will send your contact details to the Loxone Partner that you have requested the details of. This is an automated process using the details you submit via the form.

• Use of your data for advertising purposes
  Alongside the processing of your data in order to complete your purchase with Loxone, we also use them in order to communicate with you regarding your order, certain products or marketing campaigns and in order to recommend products or services to you, which could be of interest. You can always object to the use of your personal data for advertising purposes, whether in general or pertaining to individual cases. This can be done by contacting us in any way mentioned under point 1 (e.g. email, letter).

• Infomail/Newsletters
  In order to send our infomail/newsletters we operate a so-called double opt-in process. This means we will only send you our infomail/newsletters by email if you have previously expressly confirmed that we should activate our infomail/newsletters service. We will then send you a notification email and ask you to confirm that you wish to receive our infomails/newsletters by clicking one of the links provided in this email. If you later no longer wish to receive infomails/newsletters from us, you can always cancel this subscription. This can be done by contacting us in any of the ways mentioned in point 1. Of course, you will also find an unsubscribe link in each infomail. To ensure we have processed your request accordingly, we may send you an email to confirm this in the form of a followup in the short term after you have submitted a form. This will not subscribe you to any newsletter unless you have requested to subscribe in your initial form submission.

Cookies are used on the website at www.grandhillsols.com These are small text files that your browser stores on your device. You can control the use of cookies in your browser settings (e.g. prevent the use of cookies or delete cookies). Please read the instructions from your browser or device manufacturer. The cookies used here are used to make the website more user-friendly. Please note that if you object to the use of cookies, you may not be able to use all functions of the website in full.

We currently use cookies for Google Analytics CRM. Furthermore, so-called session cookies are used, which are necessary for the functionality of our services and are only stored for the duration of the visit.

Your personal data are put into code by digital security systems and transferred to us. Our website is protected by technical measures against damages, destruction or unauthorised access.

In principle, you have the right to information, correction, deletion, restriction, data transferability, revocation and objection. If you believe that the processing of your data violates data protection law or your data protection claims have otherwise been violated in any way, you can complain to the supervisory authority.